This Refund Policy outlines how we handle refund requests after purchasing plans from our platform. By scheduling a session with us, you agree to the terms described below.
Eligibility for Refunds
- Instructor Cancellation — The assigned instructor cancels the session and no alternative instructor is available.
- Service Not Delivered — The booked session could not be conducted due to a system or scheduling issue caused by Gymio.
- Duplicate Payments — You were charged more than once for the same booking.
Non-Refundable Cases
- Missed Sessions — You fail to attend the lesson or arrive too late to begin training.
- Late Cancellations — Cancellations made after the instructor’s allowed cancellation window.
- Partially Used Packages — Packages that have been used, even in part, are not eligible for full refunds.
User-Initiated Cancellations
Users may cancel a booking before the instructor’s specified cut-off time. Refunds for such cancellations are determined by the instructor or school's cancellation policy and may result in:
- Full refund
- Partial refund
- No refund (if canceled too close to the lesson time)
Refund Processing Time
Once a refund is approved, it will be processed within 5–10 business days, depending on the payment provider.
How to Request a Refund
- Contact the Gymio Support Team through the platform’s support section.
- Provide your booking ID, payment reference, and the reason for your request.
- Submit any additional details if requested.
Contact Information
For any refund-related questions, please contact us.